Jean Hey

August 14, 2014

What is your role at Optical Express?

“Hi, my name is Jean Hey. I’m a laser counsellor at Optical Express in Newcastle. I’ve been here for 9 years now and my role involves counselling patients, preparing them for the day of surgery so nothing comes as a surprise, and instilling confidence and reassurance in our patients.

I really like my job, I work with a great team of people, every day is a challenge, and it’s rewarding to know that in a small way, I have contributed to changing people’s lives.”

How would you best describe our patient care?

“At Optical Express we need our patients to feel confident that we are with them every step of the way from their initial consultation, through their surgery day, and into their aftercare. At Optical Express we offer the highest standard of patient care throughout the entire process.”

What development opportunities exist at Optical Express?

“Not only do we care about our employees, but we also recognise potential in individuals. We coach and develop their unique skills through a wide range of training programmes which cover all aspects of the business.”

What makes Optical Express unique?

“Optical Express is the only major provider to offer a complete range of optical solutions from glasses, to contact lenses, to laser vision correction, to lens replacements. It’s great to know that we can offer a visual solution to every patient that walks through our door.”